Policy
Privacy Policy
Trust Global Intelligence Co., Ltd. (“we”) handles personal information obtained through enquiries and in the course of investigation work as set out below.
1. Information we obtain
Information provided through this website, by e-mail or by telephone (the name of the person handling the matter, the name of the firm or organisation, contact details and an outline of the matter), and information provided by the instructing party or the client to the extent needed to carry out the work.
2. Purposes of use
Replying to enquiries; stating feasibility, method, fee and time; concluding and performing agreements; carrying out and reporting on investigation work; and correspondence. Information is not used for any other purpose.
3. Disclosure to third parties and outsourcing
Personal information is not provided to third parties except as required by law or with the consent of the instructing party or the client. Where local investigators or partners handle information in the course of the work, they are given only the minimum needed for each task; as a rule they are not told the client's name or the background to the matter. Cross-border transfers are made after the permitted scope has been confirmed for each matter under the data protection and transfer rules of the countries concerned.
4. Security
Documents are exchanged with password protection and by the method specified, and we take measures against unauthorised access, leakage, loss and damage.
5. Retention and destruction
Matter files are destroyed at the end of the period agreed in advance. The period is agreed at engagement; on request, files can be destroyed when the matter closes.
6. Access, correction and deletion
Where a person asks for access to, correction of, suspension of the use of, or deletion of their personal information, we respond in accordance with the law after confirming their identity.
7. Compliance
We comply with Japan's Act on the Protection of Personal Information, the Private Detective Business Act and other applicable laws and guidelines. Information received from clients and firms outside Japan is handled with respect for the data protection law of their jurisdiction, including the GDPR and the UK GDPR where they apply. Personal data sent to us is handled in Japan. Where your rules require it, we sign a data processing agreement. Investigation work is carried out within the law and the data protection rules of the country concerned, after feasibility has been confirmed for each matter.
8. Changes to this policy
This policy is revised as necessary. The revised policy applies from the time it is posted on this page.
9. Contact
Trust Global Intelligence Co., Ltd.
E-mail: tk@tgi-intel.com
Head of Intelligence / Japan Representative Kinoshita
Adopted: September 2026